SEM Brand Products International Customer Services Satisfaction Survey

   Dear Customers,

Thank you very much for your business and trust in deciding to purchase SEM as your product of choice. I would like to invite you to participate in our Service Satisfaction Survey which only needs 3~5min to improve our service capability and relationship with you. We are very interested in your comments and suggestions regarding the machine your purchased and the service you received from our dealers. I would like to thank for your valuable options and consistent support in advance. We look forward to serving you continuously to meet your requirements.

            Very truly yours,

            Dean Zhou
            SEM Global Service Development Manager

Please use the following scale :

Very Dissatisfied                                                    Very Satisfied               Not applicable               
                  1       2       3      4      5      6      7      8      9       10                                  N/A

SEM Product Type :
1. Satisfied about Dealer’s Pre-Delivery Service
(1). How satisfied are you with Dealer’s introduction on Service & Warranty Policy?
   (2). How satisfied are you with Dealer’s training on machine Operation & Maintenance?
2. How satisfied are you with Dealer’s service response when you reported machine failure? 
3. Satisfied with service performance after machine delivery  
   (1). Attitude of Dealer’s Mechanic :
   (2). Repair Capability of Dealer’s Mechanic :
   (3). Dealer’s Parts Availability :
4. How satisfied are you with your machine performance, did it meet your expectations?
5. How likely is it that you would recommend SEM Products to a friend or colleague?
6. How satisfied are you with the overall assurance the dealer provides for parts (timeliness of supply, convenience of delivery, parts order fill rate at one time, etc.)?
100% Complete

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